FAQ

Frequently

Asked Questions.

What is the El Paso United Family Resiliency Center?

An initiative of the United Way of El Paso County, the El Paso United Family Resiliency Center (FRC) is a place of healing and support dedicated to serving as a resource to those directly & indirectly impacted by the tragedy of August 3, 2019. The FRC leads long-term recovery efforts in response to the tragedy.

What services do you provide?

The El Paso United Family Resiliency Center (FRC) is comprised of resiliency navigators who through personalized case management connect individuals and families to credible programs and services that address their specific needs. The FRC also hosts a variety of events that allow for a shared healing process. 

 

We do not provide financial assistance of any kind.

Who is eligible to receive services?

We serve all community members – children, families, couples and individuals -- who were directly & indirectly affected by the August 3rd tragedy.

Do I need to be a US Citizen to be assisted?

No, we do not require documentation on nationality or immigration status to receive our services or be referred to other community programs.

 

The El Paso United FRC does not discriminate against program participants, and/or beneficiaries on the bases of race, color, national origin, religion, sex, disability, age, sexual orientation, and gender identity in its delivery of services.

Will my information stay confidential?

Yes, client confidentiality is a priority for the FRC. We do not, under any circumstance, release the information of those affected by the tragedy.

Does the FRC provide counseling at the Center?

No, direct counseling services are not provided on site at this time. We share information regarding available services and make referrals to trusted community partners for mental health services. In addition, the FRC plans to host non-traditional therapies such as creative art therapies, movement-focused therapies and more led by certified contractors.

Are your services free of cost?

Yes, our personalized case management, referral services and programming are free of cost for all community members affected by August 3rd. We do not require any form of payment or insurance. The FRC will also strive to make referrals to partners offering services free of cost.

Is the Center open in the evenings or weekends?

The El Paso United FRC operates 9:00AM-5:00PM, Monday to Friday, but can accommodate clients after hours or on weekends by appointment as needed.

Do you offer services in both English and Spanish?

Yes, our staff is bilingual and can serve clients in both languages.

Do you disperse the One Fund donation?

No, the El Paso United FRC is not involved with One Fund El Paso.

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Contact Us

For media inquiries, please contact:

Elizabeth Gamez, VP of Marketing & Communications at United Way of

El Paso County, (915) 276-7811.

ADDRESS

6314 Delta Dr. 

El Paso, TX 79905

PHONE

(915) 775 - 2783

EMAIL

The El Paso United Family Resiliency Center has been partially funded by a grant from the American Red Cross.

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© 2023 by United Way of El Paso County.